FREQUENTLY ASKED QUESTIONS
Where are you located?
We closed our café on the McDonough square, and our new cake boutique is now located in the same building as Scarlett’s Retreat Day Spa, just around the corner from our old location. In this location we conduct cake consultations and our customers pick up their special orders. Our baking and decorating is done in an off-site, licensed kitchen. Consultations are by appointment only.
Can I stop by and purchase cupcakes?
No. We no longer offer walk-in purchases. You may call us, however, and place an order for cupcakes. We have several flavors from which to choose, however, the minimum order quantity is 1 dozen and we require 48 hours notice.
How do I get pricing for a custom-designed cake?
Go to our website (BlissMcdonough.com) and complete the GET A QUOTE form (do not send quote requests via our Facebook page). Please attach a photo of a cake (cupcake, sugar cookie, cake pop, etc.) that you like and we will do our best to provided you with a quote, or call you, within 24 hours. However, during wedding season we are quite busy and sometimes our response may take a bit longer. If you need an immediate response it’s best to call us. Our number is 678-272-6222.
What are your cake prices?
Our cake prices are, on average, approximately $3.25 – $4.75 per serving. Your price is determined based on the complexity of the cake design and time required to make your cake. Factors that can add to the price include, cake sculpting, gum paste decorations, detailed piping, painting, airbrushing, or other time consuming design elements. Final pricing is determined during your cake consultation, once we have defined the full requirements for your cake.
Can I sample cakes before I place my order?
Yes. Please call us and we will schedule a consultation & tasting with you. Consultations are conducted on Tuesday, from 11:00 – 5:00. If your schedule does not permit meeting during these hours we can arrange an evening appointment that works with your schedule.
What should I expect during my consultation?
At your consultation, we will discuss your design preference and you will taste a variety of cake flavors. It is helpful if you come with pictures of cakes you like (saved on your phone is great) and an estimate of the number of guests you plan to serve. Consultations, on average, take about an hour.
Since consultations are conducted only on Tuesday, our calendar each week is generally quite full. We ask that you please be prompt to your appointment. If you are unable to make your appointment, or will be more than 15 minutes late due to unforeseen circumstances, please call us and we will schedule another date for you.
How far in advance should I place my order?
Once you have received a quote from us, and you are comfortable with our pricing, we recommend you schedule your consultation / tasting at least 3 months from when you need your cake. Our calendar fills especially fast May, June, September and October, so for these months we recommend you get on our calendar even earlier.
What are your payment requirements?
All orders require a 50% deposit at the time the order is placed. The remaining balance is due prior to delivery, or at the time of pick-up. Payments can be made over the phone using a credit card (Visa, Mastercard or Discover). All deposits are non-refundable, however, under special circumstances we may issue you a credit towards another order.
Where do I pick up my special order?
You will pick up your order at our cake boutique location at your requested time, or on Saturday from 9:30 – 11:00 am. We are closed on Sunday for pick-up, however, you can make arrangements to have your cake delivered that day.
When you pick-up your cake, please make sure your vehicle has a flat space in which to place the cake. Your cake will be boxed and ready for travel. And don’t be nervous . . . no customer has destroyed a cake yet!
Do you deliver or ship cakes?
We deliver, but do not ship cakes. Delivery prices are calculated according to total travel distance and the duration of time required for the delivery. Local delivery cost is approximately $15 – $25.
There is no limit to the distance we are willing to deliver, however, our availability does limit whether or not we will be able to make some deliveries. Long distance, or out-of-state, deliveries may require special arrangements, so please contact us for more information or estimates.
You may elect to pick up your wedding cake (or large special occasion cake), however, we are not responsible once it leaves the premises. Larger, multi-tiered cakes are surprisingly heavy and nerve-wracking to deliver, so we do not recommend that you pick them up. Paying our delivery fee is worth your peace-of-mind!